Refund policy

Return Policy

Sogachi Return Policy

At Sogachi, we strive to provide high-quality fashion products to our customers. If you are not satisfied with your purchase, we offer a hassle-free return policy within 30 days from the date of delivery.

Eligibility for Returns:

• Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Returns must include a receipt or proof of purchase.
• Certain items, such as intimate apparel and final sale items, are not eligible for return.

Return Process:

1. Initiate a Return:

   • Email our customer support at support@sogache.com or call us at 610-717-7938 to initiate the return process.
   • Provide your order number and details of the item(s) you wish to return.

2. Receive Return Authorization:

   • Our support team will provide you with a return authorization number and instructions on how to return the item(s).

3. Ship Your Return:

   • Securely pack the item(s) in the original packaging and include the return authorization number.

   • Ship the package to the following address:

     Sogachi Returns
     74 E Glenwood Ave
     Unit #5347
     Smyrna, Delaware 19977

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to the original payment method within 7 business days.

Exchange Policy:

• We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund at no additional cost.

For any questions or assistance with the return process, please contact our customer support team.